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Please note that all purchase is carefully verified for security purposes.
All orders are shipped within 2 business days.
No refunds, exchanges and store credit is available within 7 business days.
Domestic and International shipment
Custom designed shoes shipping guidelines.
US standard shipping 2-10 business days
US Express shipping 1-3 business days
What happens when I place my order?Immediately after purchasing a order number is issued to you. Within 2 days of purchase you will recieve a tracking number; which will be sent to the email on your profile or the email that you provided. Please ensure that all information provided at check out is accurate.
Do I have to sign for my package?Yes, all packages require a signature. If you are not home on the day of delivery, the delivery carrier will leave a note on your door. Your are then able to reschedule your delivery for a day that is more suitable for you. There will also be an option to pick up your package at the carrier's nearest facility. Please note that proper identification is needed for all pickups.
What if I make an error when I purchased my item?If an error is made when your purchase is submitted please contact us immediately, Via Email. Preferably before the shipment is out. Please note that any error that is made upon purchasing may result in delay of your order.
How do I go about returning a package?If you need to return a package to us, Please Email us @Monezbycookie@yahoo.com All items must be returned within 14 days of purchase. However, an Email must be sent to us within the first 7 days after delivery arrival. Please note that we do not offer refunds. We offer a exchange or store credit option.
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